Your hospital fees will include the portion of your estimated hospital expenses not covered by your health insurer, such as an excess or prosthetic gap payment. We’ll provide the estimate of your fees prior to your admission or at the earliest opportunity. Please be aware that as the estimate is prepared using information supplied by your admitting doctor, circumstances may arise during the course of your hospitalisation that may result in changes to the estimate.
We advise that you check with your health fund if you have any excess or co-payments applicable to your specific level of cover. We strongly advise that you discuss with your doctor if any prosthesis or medical devices are planned and whether they will incur a gap-payment.
Fees must be paid on admission. Any additional costs incurred during your stay are payable on discharge. If you’re an uninsured patient, please call into the discharge areas on Level 4 to settle your account. For insured patients, the hospital account may not be finalised prior to your discharge. Hospital incurred costs less than $500 will be charged to your credit card after discharge.
In addition to fees charged by the hospital, you’ll receive separate accounts from others involved in your care. These may include your surgeon, anaesthetist, surgical assistant, other doctors involved in your care, pathology companies, diagnostic medical imaging (such as x-rays), pharmacies and some allied health practitioners (such as physiotherapists and occupational therapists). These bills should be settled directly directly with the person providing the account. Medicare and your health fund may cover a proportion of the account.
Patient accounts staff are more than happy to assist with any questions you may have about your account. For all account enquiries, please call Patient Accounts on tel: 02 8382 7414.
For your convenience, we accept payment in cash, EFTPOS and most credit cards. Personal cheques up to $1000 are accepted for patients required to pay an excess or co-payment on admission. Any payment by personal cheque or electronic funds transfer (EFT) must be pre-arranged with our funds department on tel: 02 8382 7484 and must have cleared in the hospital’s bank account on the day PRIOR to admission.
Personal cheques are NOT accepted on the day of admission from patients required to pay up front, such as those with no health fund, those who are from overseas or those who may have restrictions with their health cover.